Centerpointe Research Institute | Terms and Conditions

Headphones

Please note that no refunds are available on headphone purchases. If you find any physical defect in the manufacturing of your earbuds within the first 1 year from the date of purchase you can return them for an exchange. The buyer (you) is responsible for all shipping costs on returned or replaced headphones.

One-Year Warranty:
The CRI-500s and CRI-600s include a one-year warranty against manufacturing defects.
Defects arising after one year from the date of purchase are not covered by this warranty.
Damage or defects caused by the user, including accidental damage, or associated with normal use over time (wear and tear) is not covered by this warranty.

Repairs, refunds, or replacements of defective merchandise is offered at the discretion of Centerpointe Research.
Any shipping costs associated with the return or replacement of merchandise is the responsibility of the purchaser.
It is the responsibility of the purchaser to ensure that their devices or other accessories are compatible with the earbuds.

This warranty is not transferable to 3rd parties and is applicable only to the purchaser.
This warranty is provided in addition to those provided by consumer law.

Digital Products

Please note that no refunds are available for "digital/downloadable” products. Your purchase is final at the time you place your order.

Centerpointe guarantees this digital product to be free from defects. If you find a defect with any part of the digital product, please contact the Centerpointe Support Team for prompt assistance.

You may access and use this digital product on any media device that supports it, including multiple devices.

It is the buyer's responsibility to ensure that their media devices (including phones, laptops, tablets, etc) are capable of downloading and displaying/playing the media as offered. 

You may download this digital product multiple times to multiple devices for your own personal use only.

You may not sell, share, license, or otherwise transfer this product to another person or company without the prior consent of Centerpointe Research Institute. You may not share any part of this product via social media/streaming platforms.

Product Formats: Please note that not all of our products are available in CD format. Only products that explicitly state they are delivered in CD format will be provided as CDs. All other products are available in MP3 format only. It is the customer's responsibility to verify the format of the product they are purchasing.

Centerpointe guarantees CDs to be free from defects. If you find any defect with any of the CDs, please contact the Centerpointe Support Team for prompt assistance.

CD versions of this product are offered with a one-year money back guarantee from the date of purchase. This includes purchases of CDs that include mp3 (digital download) versions.

To receive a refund you must contact our support team to request a return authorization number and/or make arrangements to return the product. Products received without a return authorization number will not be eligible for a refund.

Returned products must be received within 365 days from the date of purchase.  Products received after one year from purchase date will not be eligible for refunds and will be returned to the purchaser at purchaser’s expense.

Purchaser is responsible for any and all shipping costs associated with the return of merchandise.

All written, transcribed, and recorded content, including pdfs, mp3s, mp4s or other media is protected by copyright. Any use, reproduction, or dissemination of this content in whole or in part outside of the Terms outlined here without the consent of the copyright holder (Centerpointe Research Institute) is prohibited by law.

This product is not offered as a substitute for professional medical or mental health care. The content and information provided with this program is not intended to diagnose, treat, or cure any physical or mental condition or illness. 

All information, instructions, audio, or other media included with this product is intended for therapeutic support and educational purposes only. 

For any questions or issues, contact the Centerpointe Support Team: support@centerpointe.com - 503-672-7117